FAO Somalia is committed to ensuring accountability to affected populations (AAP) and has developed

several tools used in mainstreaming Protection and AAP into its programme and activities (i.e. hotline,

Call Centre, Field monitor and third-party monitoring, etc.).

CoCO is a system developed in-house to integrate and manage the data on compliance, complaints and

feedback gathered via these tools. CoCO is accessible and responsive to vulnerable people, including

women, people with disabilities and other minority groups.

FAO Somalia Staff who handle the CoCO system are trained in gender sensitivity, AAP and Protection

principles, as well as on Prevention of Sexual Exploitation and Abuse (SEA/PSEA)